WHAT IS YOUR RETURNS POLICY?
Bespoke furniture items that are made to a customer’s specific requirements cannot be returned unless there is a quality issue where a 1 years manufacturing warranty will cover this. Our bespoke upholstery frames (only) will have a 20 year guarantee. This includes anything where it is ‘not off the shelf’.
Fabrics once cut cannot be returned unless there is a quality issue. Smaller items and wallpaper can be returned at the cost to the customer (unless there is a quality issue, then we will rely on pictures to get a replacement sent out) as long as it is in its original packaging.
If for any reason you change your mind, you can return your goods, at your own expense, within 14 days of receipt and we will be happy to offer you an exchange or a refund – excluding the original cost of delivery. This only applies to ‘off the shelf items’ not including any bespoke items or fabric cuts. This is on condition that the products are returned complete, in perfect condition, within their original packaging. Money will not be refunded until the item(s) have arrived back to the Meala warehouse.
HOW DO I RETURN GOODS?
Please note that returns will only be accepted in the original packaging in a saleable condition. When organising a return, please send the item with care, using a trackable service to ensure that it reaches us without damage. Meala Ltd reserves the right to refuse a refund on the item, or issue a credit note for
the original selling price if the product is not returned in a fully re-sellable condition.
CAN I CANCEL OR CHANGE MY ORDER ONCE IT IS PLACED?
Yes, you have the right to cancel your order with us. You can do this by telephone or emailing us at [email protected]
If you wish to cancel an item which is made to order, or customised in any way, you cannot cancel the order after the bespoke service begins.
HOW LONG DO REFUNDS TAKE?
Refunds will be processed within 14 working days of receipt of the item. You will be notified by email when this has been processed. Depending on the terms set by your bank, this will show in your account within 3–10 working days.
WHAT HAPPENS WITH FAULTY OR DAMAGED ITEMS?
In the event that your order arrives in a faulty or damaged condition (including bespoke orders), please contact us within 48 hours by email or phone. We will ask you to email a photograph of the damage, including the packaging if possible to [email protected]. Please note that without the correct information and images we will not be able to investigate the issue. Meala is happy to arrange the collection of any damaged or faulty goods. Once we have received the returned item, it will be inspected, and a repair or replacement will be arranged at our expense. Please note that failure to notify us within 72 hours of receiving a faulty or damaged product could mean we have to charge for a replacement.
CAN’T FIND AN ANSWER TO YOUR QUESTION?
Please send an email to [email protected] or call us on +44 (0)774 3688 526